Privacy Policy

Last updated: September 9, 2026

This Privacy Policy explains how PDF Gen Pro ("PDF Gen Pro," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, create an account, or use our applications, APIs, and related services (collectively, the "Services").

1. Information We Collect

We may collect the following categories of information:

• Account information. Your name, email address, authentication details, account type, team membership, and other information you provide when creating or managing an account.
• Content and files. Documents, templates, source files, conversion instructions, generated PDFs, and related metadata that you submit to or create through the Services.
• Usage and technical information. IP address, browser and device information, pages visited, timestamps, API requests, feature usage, error logs, and information about how you interact with the Services.
• Billing information. Subscription, transaction, and billing status information. Payment card details are processed by our payment service providers and are not stored directly by PDF Gen Pro.
• Communications. Information you provide when contacting us, requesting support, responding to surveys, or submitting feedback.

2. How We Use Information

We use information to:

• provide, operate, maintain, and improve the Services;
• authenticate users and secure accounts, API keys, and integrations;
• process documents, generate PDFs, and deliver requested results;
• manage subscriptions, payments, credits, invoices, and billing support;
• send transactional messages, security notices, and service updates;
• respond to questions, troubleshoot issues, and provide support;
• understand usage, measure performance, and improve the user experience;
• detect, prevent, and investigate fraud, abuse, security incidents, and violations of our Terms of Service; and
• comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing

Where applicable, we process personal information because it is necessary to perform our agreement with you, to comply with legal obligations, for our legitimate interests in operating and securing the Services, or with your consent. You may withdraw consent where processing is based on consent, but this will not affect processing that occurred before withdrawal.

4. How We Share Information

We may share information:

• with service providers that host data, process payments, send email, provide analytics, support authentication, or help operate the Services;
• with members of an account or team when your use of the Services makes that sharing available to authorized members;
• when required by law, legal process, or a valid governmental request;
• to protect the rights, safety, property, and security of PDF Gen Pro, our users, or others; and
• in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

We do not sell personal information for monetary consideration. We do not disclose document content to third parties except as needed to provide the Services, at your direction, or as described in this Policy.

5. Documents and Customer Content

We process uploaded files, templates, and generated documents to provide document conversion and PDF generation features. You retain ownership of your content. PDF Gen Pro uses customer content only as necessary to provide, secure, maintain, and support the Services, or as otherwise directed by you or permitted by law. Do not submit sensitive information unless you have determined that the Services are appropriate for it.

6. Cookies and Similar Technologies

We and our service providers may use cookies, local storage, pixels, and similar technologies to keep you signed in, remember preferences, maintain security, understand usage, and measure the effectiveness of the Services. You can control cookies through your browser settings, although disabling certain cookies may affect functionality.

7. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and protect the Services. Retention periods vary based on the type of information, its purpose, and applicable legal requirements. We may retain aggregated or de-identified information after an account is closed when it no longer identifies you.

8. Data Security

We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure. You are responsible for protecting your password and API keys and for notifying us promptly of suspected unauthorized access.

9. International Processing

PDF Gen Pro and its service providers may process information in countries other than the country where you live. Those countries may have data protection rules different from your own. Where required, we use appropriate safeguards for international transfers.

10. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to object to or restrict certain processing and to lodge a complaint with a data protection authority. To make a request, contact us using the address below. We may need to verify your identity before completing a request, and legal exceptions may apply.

11. Children's Privacy

The Services are not directed to children who are not legally able to enter into an agreement. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information, contact us so we can review and take appropriate action.

12. Third-Party Services

The Services may contain links to or integrate with third-party websites, products, or services. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review those policies before providing information to third parties.

13. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised Policy and update the date above. If we make material changes, we may provide additional notice through the Services or by email. Your continued use of the Services after the revised Policy becomes effective means you acknowledge the changes.

14. Contact Us

Questions or privacy requests can be sent to privacy@pdfgenpro.com.